Refund policy

Introduction

This policy applies to qualifying purchases of Vardha AI paid plans or one-time fees as described at checkout, unless a separate written agreement states otherwise (for example certain enterprise deals).

It works alongside our Terms of Use and does not limit any rights you may have under mandatory consumer law in your country.

Eligibility window

Refund requests are reviewed when submitted within 7 daysof the initial qualifying payment for that purchase (the "eligibility window"), unless a different period is shown on your order summary or required by law.

What counts as a qualifying payment

Generally the first charge for a new subscription tier or a one-time product fee. Renewals, usage-based overages, or fees already described as non-refundable at purchase may be excluded—check your confirmation email and invoice line items.

How to request a refund

Email support@vardha.ai from the same email address associated with your Vardha AI account (or attach proof of purchase if you used a different billing contact).

Include:

• Your full name and account email
• Invoice number, transaction ID, or receipt reference
• Date of payment and amount
• A short explanation of why you are requesting a refund

You can also start from our contact page if you prefer a form—please still include the details above so we can match your request quickly.

What we review

Our billing team confirms your identity, purchase details, and whether the request falls within the eligibility window and this policy. We may ask follow-up questions to prevent fraud or duplicate requests.

Submitting a request does not guarantee approval. We approve refunds when they align with this policy, your order terms, and applicable law.

Subscriptions and cancellations

Canceling your subscription stops future renewals; it does not automatically refund past charges unless this policy or the law says otherwise. If you cancel mid-cycle, you may retain access until the end of the current billing period depending on your plan—see your account settings or order confirmation.

Promotional or trial conversions may have specific refund rules stated at signup; those terms apply if they differ from this page.

Exceptions and non-refundable items

The following are often excluded from refunds, unless required by law:

• Charges outside the eligibility window
• Fees for add-ons or third-party services already consumed or passed through to a partner
• Usage-based or overage charges after delivery of the underlying service
• Purchases explicitly marked non-refundable at checkout
• Accounts terminated for breach of our Terms of Use

When an exception applies, we will spell out the reason when we respond to your request.

Chargebacks and payment disputes

If you initiate a chargeback or payment dispute, we may pause account access until the matter is resolved. We encourage you to contact us first—many issues are faster to fix through support@vardha.ai or the contact page.

Local consumer rights

Nothing in this policy limits statutory rights you may have as a consumer—for example cooling-off periods or mandatory refund rules in your jurisdiction. Where local law conflicts with this policy, the law prevails.